Refund policy

The short version. 14 days from delivery. 25% restocking fee. Return shipping comes out of your refund: $100 for bikes, $12 for parts. Customized products, batteries, and final sale items can't be returned. Defective items are replaced free.

Starting a return

Start your return from your account at motorhabit.com. Open the order, select the items, and submit the request. We review requests within 1 business day and email your return label once approved.

No account access? Email hello@motorhabit.com with your order number.

You have 14 days from the delivery date to start a return. Returns shipped without approval may be refused.

Canceling an order

You have 60 minutes from checkout to cancel. Request the cancellation from your order page, or email hello@motorhabit.com with CANCEL and your order number. After 60 minutes the order is in fulfillment, and any change is handled as a return.

What it costs

  • 25% restocking fee on all approved returns
  • Return shipping, deducted from your refund: $100 for bikes, $12 for parts and accessories
  • Original shipping charges are not refunded

Condition requirements

Parts must be uninstalled, unused, and in the original packaging with all hardware and documentation. Installed parts can't be returned.

Bikes must be unridden, with no tire wear or marks, and in the original box with all included items.

Final sale

These can't be returned:

  • Customized products, including Guts Racing custom seats and custom decal sets
  • Batteries
  • Items marked final sale

Defective, damaged, or wrong item

That's on us. No restocking fee, no return shipping charge. Contact us within 14 days of delivery with photos and we'll ship a replacement.

If your order arrives damaged, report it within 24 hours of delivery so we can file the claim with the carrier.

Fitment

If the product page showed verified fitment for your bike and the part doesn't fit, the return is free. No restocking fee, no label fee. Send us a photo of the mismatch and we'll make it right.

After 14 days

Past the return window, product issues go through the manufacturer's warranty. Our warranty page lists the process for every brand we carry.

Refunds and exchanges

Refunds go to the original payment method within 5 to 10 business days after we receive and inspect the return. Exchanges are handled as a return plus a new order.