Contact

Talk to someone who has
actually installed it.

A rider reads every email. No ticket robot, no copy-paste reply. Fitment questions get answered in under 24 hours, usually faster. Send the bike, the year, and a photo of the part you are replacing and you will get a straight answer.

Email · Best for fitment
hello@motorhabit.com

Photos welcome. Attach a shot of the mount, the connector, or the part you are replacing and we can usually answer in one reply.

Answered within 24 hours
Phone · Best for orders
516-505-1800

Order changes, shipping questions, and anything easier to say than type. Leave a voicemail after hours and we call back the next business day.

Mon to Fri · 9 AM to 6 PM ET
Order status · Fastest
Track your order

Tracking numbers go out the moment a box moves. Check your order page first, then write us if the number has not scanned in 48 hours.

Self serve, 24/7
Fitment desk

Ask before you buy

The more you give us, the better the answer. Bike model and a photo covers 90% of it.

Your bike

Replies come from a real person at hello@motorhabit.com.

Get a one reply answer

Include these four things and we can usually settle it without going back and forth:

  • Exact model and year. "Surron" covers four different bikes.
  • What is on the bike now, stock or already modified.
  • A photo of the mount, bracket, or connector.
  • What you are trying to fix or gain. Top speed, hill torque, comfort, range.

Response times

  • Fitment questions: under 24 hours, 7 days a week.
  • Order and shipping: same business day before 3 PM ET.
  • Returns and warranty: 1 business day.
  • Dealer and wholesale: 2 to 3 business days.
Heads up We do not give tuning advice that removes speed limiters for street use. We will happily talk gearing, brakes, suspension, and anything that keeps the bike where it belongs.
Faster than writing

Answers to the ones we get most

What does shipping cost
Bikes ship free. Parts orders over $99 ship free; under $99, shipping is weight-based starting at $7.95. Full details in the shipping policy.
How do returns work
You have 14 days from delivery to start a return from your account. A restocking fee applies, and return shipping comes out of your refund. Details in the return policy.
Can I cancel my order
You have 60 minutes from checkout to cancel, from your order page or by emailing hello@motorhabit.com. After that the order is in fulfillment, and any change is handled as a return per the return policy.
Where is my order
Orders ship in 1 to 4 business days, and tracking goes out by email the moment your order ships. If your tracking has not scanned in 48 hours, email us the order number and we will track it down.
Will this fit my bike
Check the fitment chips on the product page first. If your bike shows a chip, the fit is verified against our database. If your model is not listed, we have not tested it and we will not guess. Send us the model and we will test it or tell you what does fit.
You sent the wrong part
That's on us — no restocking fee, no return shipping charge. Email hello@motorhabit.com with your order number and a photo of what showed up and we will ship the right one. Details in the return policy.
Do you ship outside the US
No. We ship to the lower 48 US states only — not Alaska, Hawaii, US territories, APO/FPO, or international addresses. Details in the shipping policy.
Do you sell wholesale or work with shops
Yes. Shops, rental fleets, and repair techs get dealer pricing on most lines. Email hello@motorhabit.com with your business name, resale certificate, and the brands you want to carry.

Dealer inquiries

Wholesale pricing for shops, fleets, and techs. Send your resale certificate and the lines you want.

hello@motorhabit.com

Press and creators

Build features, install videos, and product reviews. Tell us what you ride and what you are working on.

hello@motorhabit.com

Mailing address

MotorHabit.com
201 Specialty Point
Sanford, FL 32771

Returns go to the address on your return label, not here.